Frequently Asked Questions
Where is my order right now?
You can track your Glansa order on our Track My Order page using your order number, tracking number or email address. If your tracking has not updated yet, please allow some time for the carrier to scan your parcel.
I cannot find my tracking email. What should I do?
Please check your inbox, spam folder and promotional folders first. Tracking emails can sometimes land there. If you still cannot find it, contact us with the email address used at checkout and, if possible, your order number.
My tracking link is not working. What can I do?
Tracking links can take time to activate after your order has been handed to the carrier. If the link still does not work after 48 hours, send us a message with your order number and we will check it for you.
My tracking has not updated yet. Is that normal?
Yes, this can happen while your parcel is moving between carrier locations. Tracking updates are added when the carrier scans the package. If there has been no update for several business days, contact us and we will look into it.
When will my order arrive?
Delivery time depends on your location and the carrier. Your tracking page will show the latest available delivery status. Please remember that processing time and shipping time are separate: your order is first prepared, then handed to the carrier.
Can I change my delivery address after ordering?
Contact us as soon as possible. If your order has not been processed yet, we may be able to update the address. Once the parcel has been handed to the carrier, address changes may no longer be possible.
My order arrived damaged or incorrect. What should I do?
Please contact us with your order number and clear photos of the item and packaging. We will review the issue and help you with the next step.
How can I return or exchange an item?
Please visit our Return Policy for the full return conditions. If your item is eligible, contact us with your order number and we will send you the next steps.